Privacy policy

 

Betty Bogaers B.V., located at Bredaseweg 426 - 5037 LH - Tilburg - Netherlands,
is responsible for the processing of personal data as described in this privacy statement.

Contact details

https://www.bettybogaers.com
Bredaseweg 426
5037 LH Tilburg
The Netherlands

customerservice@bettybogaers.com

Jeske Pellikaan is the Data Protection Officer

Personal data we process

Betty Bogaers BV processes your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:

  • First and last name
  • Address details
  • Phone number
  • Email address
  • IP address
  • Other personal data you actively provide, for example by creating a profile on this website, in correspondence and by phone
  • Data about your activities on our website

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors younger than 16, unless they have permission from a parent or guardian. However, we cannot check whether a visitor is older than 16. We therefore encourage parents to be involved in the online activities of their children, to prevent data about children being collected without parental consent. If you believe we have collected personal data about a minor without that consent, please contact us at customerservice@bettybogaers.com and we will delete this information.

For what purpose and on what legal basis we process personal data

Betty Bogaers BV processes your personal data for the following purposes:

  • Handling your payment
  • Sending our newsletter
  • Being able to call or email you if this is necessary to provide our services
  • Informing you about changes to our services and products
  • Offering you the option to create an account
  • Delivering goods and services to you
  • Betty Bogaers BV analyses your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences.
  • Betty Bogaers BV also processes personal data when we are legally required to do so, such as data we need for our tax return.

Automated decision-making

Betty Bogaers BV does not make decisions based on automated processing on matters that may have (significant) consequences for individuals. These are decisions taken by computer programs or systems without a human being (for example an employee of Betty Bogaers BV) being involved.

Betty Bogaers BV uses the following computer programs or systems

Shopify

Our web shop is built with Shopify software. Personal data you provide to us for our services is shared with this party. Shopify has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Under the agreement we have concluded with Shopify, they are obliged to take appropriate security measures. These security measures consist of SSL encryption and a strong password policy. Backups are made regularly to prevent data loss.

Seguno

We send our email newsletters with Seguno. Seguno will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website you will find the ‘unsubscribe’ link; after using it you will no longer receive our newsletter. Your personal data is stored securely by Seguno. Seguno uses cookies and other internet technologies that show whether emails are opened and read. Seguno reserves the right to use your data to further improve its services and, in that context, to share information with third parties.

Yrbrnd

When you place an order with us, it is our job to have your parcel delivered to you. We use the services of Yrbrnd to process the delivery and hand it over to a postal company such as PostNL or DPD. For this it is necessary that we share your name, address and place of residence with Yrbrnd. Yrbrnd only uses this data for the performance of the agreement. When handing over to a postal carrier, Yrbrnd also makes your data available to these parties.

Exactonline

For our administration and bookkeeping we use the services of Exactonline. We share your name, address, place of residence and details of your order. This data is used to record sales invoices. Your personal data is stored securely.

Exactonline is bound to confidentiality and will treat your data confidentially. Exactonline does not use your personal data for any purposes other than those described above.

How long we keep personal data

We keep your data for as long as you are a customer of ours. This means we keep your customer profile until you indicate that you no longer wish to use our services. If you tell us this, we will also treat it as a request to be forgotten. Under applicable administrative obligations we must keep invoices containing your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees will no longer have access to your customer profile and the documents we produced in connection with your order.

Sharing personal data with third parties

Betty Bogaers BV shares your personal data with various third parties if this is necessary for the performance of the agreement and to comply with any legal obligation. With companies that process your data on our behalf, we conclude a data processing agreement to ensure the same level of security and confidentiality of your data. Betty Bogaers BV remains responsible for these processing operations.

Cookies, or similar techniques, that we use

Betty Bogaers BV uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone on your first visit to this website. Betty Bogaers BV uses cookies with a purely technical function. These make sure the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work well and to optimise it. In addition, we place cookies that track your browsing behaviour so that we can offer tailored content and advertisements. On your first visit to our website we already informed you about these cookies and asked for your permission to place them. You can opt out of cookies by setting your internet browser to no longer store cookies. You can also delete all information previously stored via your browser settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee.

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Viewing, changing or deleting your data

You have the right to view, correct or delete your personal data. You also have the right to withdraw any consent you gave for data processing or to object to the processing of your personal data by Betty Bogaers BV, and you have the right to data portability. This means you can ask us to send the personal data we hold about you in a computer file to you or to another organisation you name.

You can send a request to view, correct, delete or transfer your personal data, or a request to withdraw your consent or object to the processing of your personal data, to customerservice@bettybogaers.com.

To make sure the request was made by you, we ask you to send a copy of your identity document with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, and within four weeks. Betty Bogaers BV would also like to point out that you can file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

Betty Bogaers BV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you feel your data is not properly secured or there are signs of misuse, please contact our customer service at customerservice@bettybogaers.com.

Betty Bogaers BV has taken the following measures to protect your personal data:

We send your data via a secure internet connection. You can see this from ‘https’ and the padlock in the address bar.