Terms of service
Article 1. Definitions and applicability
1.1 These General Terms and Conditions of Sale (hereinafter: conditions) apply to all offers, orders and agreements from Betty Bogaers BV. Unless Betty Bogaers BV agrees in writing to other conditions. The customer cannot derive any rights for future transactions from any agreed deviations.
1.2 Accepting an offer or placing an order means that you accept the applicability of these conditions.
1.3 The provisions of these conditions can only be deviated from in writing, in which case the other provisions remain in full force.
Article 2. Offers/agreements
2.1 All offers from Betty Bogaers BV are without obligation and Betty Bogaers BV expressly reserves the right to change the prices, especially when this is necessary based on (legal) regulations.
2.2 An agreement is only concluded after acceptance of your order by Betty Bogaers BV. Betty Bogaers BV is entitled to refuse orders or to attach certain conditions to the delivery, unless expressly stated otherwise. If an order is not accepted, Betty Bogaers BV will notify this within two working days of receipt of the order.
Article 3. Prices and payments
3.1 The prices stated for the products and services offered are in euros including VAT.
3.2 We charge €4.95 for shipping within the Netherlands. For customers from countries other than the Netherlands, the contribution to shipping costs depends on the country and the amount of your order.
3.3 Payment can be made by credit card (Mastercard and Visa) or iDEAL, but after approval by the payment intermediary. No additional costs are charged for these online payments. After payment you will receive a confirmation via email with an overview of the products, the costs and the amount paid.
Article 4. Delivery
4.1 Orders placed and paid before 3:00 PM on working days (excluding public holidays) will be shipped the same day. After receiving payment, we will send the package via Post-NL to the delivery address specified when ordering. If we deviate from this for certain reasons, you will be notified by e-mail. The customer has the choice to send the package by registered mail or regular mail. Shipping costs are borne by the customer. When sent by regular mail, Betty Bogaers BV cannot be held responsible for mail items that have not arrived.
4.2 Exceeding the agreed delivery times does not entitle the customer to compensation, termination of the agreement or non-fulfillment of any obligation that may arise for him from this or any other related agreement.
4.3 The product must be delivered to the customer no later than 30 days after ordering. If this does not happen, the customer can immediately cancel the purchase. This does not apply if the parties have agreed on a different delivery period.
4.4 Delivery in parts is permitted.
4.5 We do our best to keep the website as up to date as possible, but it may happen that a product is no longer available. In this case we will contact you as soon as possible.
Article 5. Complaints and returns
5.1 We do everything we can to deliver a perfect product. If the ordered item nevertheless does not meet your expectations, you can report the return on our website within 14 calendar days of receiving the order. If no written complaints are received by Betty Bogaers BV within this period, Betty Bogaers BV is deemed to have fully fulfilled its obligations with regard to the delivered goods.
5.2 Betty Bogaers guarantees that all jewelry is made of the highest quality sterling silver (925/000), the gold jewelry is gold plated on silver. However, chemical products (for example perfume or soap) can influence the PH value of the skin in such a way that this can lead to discoloration of the jewelry. Therefore, always remove the jewelry when washing, swimming or applying care products to the skin to maintain the quality of the jewelry. Discoloration, damage or breakage due to careless use are not covered by the official Betty Bogaers warranty.
5.3 The customer has the right to return the product, unworn and undamaged, to Betty Bogaers BV within 14 days, without giving any reason. If the product does not meet your expectations due to damage or a defect, it is up to Betty Bogaers BV to decide whether to refund the shipping costs. In that case, Betty Bogaers will transfer the paid amount directly to your bank account within 30 days after a product has been returned in good condition.refund the amount (if payment was made via iDEAL) or instruct the credit card company to credit the amount. In both cases, if applicable, with deduction of the shipping costs charged. These shipping costs are considered compensation for returns.
5.4 All Betty Bogaers products are covered by a warranty for up to three months after the date of purchase for consumers with regard to any manufacturing errors. Betty Bogaers will assess the jewelry upon receipt to determine whether there is a manufacturing defect or careless use. In the event of a manufacturing defect, Betty Bogaers BV will correct the error by offering a repair, or replacing the product with a new product or a replacement product if an item is no longer in stock.
5.5 The warranty only applies if an original purchase receipt from the dealer (or webshop) can be submitted. The warranty expires if there is damage due to careless use. The assessment of this is up to Betty Bogaers BV.
5.5 In the case of earrings, the entire pair must always be returned, as in the event of a replacement the entire pair will be replaced.
Article 6. Right of withdrawal
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and in the original condition and packaging. To exercise this right, please contact us at customerservice@bettybogaers.com. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
Article 7. Liability
7.1 Any liability of Betty Bogaers BV and of the staff and products of Betty Bogaers BV for all damage of any nature, direct or indirect, including business damage, consequential damage, damage to movable or immovable property or to persons, is expressly excluded. . Betty Bogaers BV is also not liable for damage caused by third parties during the execution of the agreement.
7.2 Betty Bogaers BV accepts no liability for any damage resulting from the use of Betty Bogaers BV products.
7.3 Any liability of Betty Bogaers BV towards the buyer is in any case limited to a maximum of the invoice amount that the buyer owes to Betty Bogaers BV under the relevant agreement.
7.4 For misunderstandings, mutilations, delays or improper transmission of orders and communications as a result of the use of the Internet or any other means of communication in the traffic between the customer and Betty Bogaers BV, or between Betty Bogaers and third parties, insofar as they relate to the relationship between the customer and Betty Bogaers, Betty Bogaers is not liable, unless and insofar as there is intent or gross negligence on the part of Betty Bogaers BV.
Article 8. Force majeure
8.1 In the event of force majeure, Betty Bogaers has the right, at its own discretion, to suspend the execution of your order or to dissolve the agreement without judicial intervention, by communicating this in writing and without Betty Bogaers being obliged to do so. to any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness.
8.2 Force majeure means any shortcoming that cannot be attributed to Betty Bogaers BV, because it is not attributable to her fault and is not her responsibility under the law, legal act or generally accepted views.
Article 9. Privacy
All personal data will only be used for processing the order and will never be made available to third parties.
Article 10. Miscellaneous
10.1 If you provide Betty Bogaers with an address when ordering, Betty Bogaers is entitled to ship all orders to that address, unless you provide Betty Bogaers BV in writing, when ordering or by email with a different address to which your orders should be delivered. are sent.
10.2 If Betty Bogaers allows deviations from these conditions, whether tacitly or otherwise, for a short or longer period of time, this does not affect her right to demand immediate and strict compliance with these conditions. You can never assert any rights based on the fact that Betty Bogaers applies these conditions flexibly.
10.3 If one or more of the provisions of these conditions or any other agreement with Betty Bogaers BV are in conflict witht any applicable legal provision, the provision in question will lapse and will be replaced by a new legally permissible comparable provision to be determined by Betty Bogaers BV.
10.4 Betty Bogaers BV is authorized to use third parties for the execution of your order(s).
Article 11 Applicable law and competent court
11.1 All rights, obligations, offers, orders and agreements to which these conditions apply, as well as to these conditions, are exclusively governed by Dutch law.
11.2 All disputes between parties will be submitted exclusively to the competent court in the Netherlands.
Betty Bogaers BV
Bredaseweg 426
5037 LH Tilburg
T: +31 6 18 55 80 95
E: customerservice@bettybogaers.com
Chamber of Commerce: 54720540
VAT: NL8514.15.684B01
Rabobank: 169928292
IBAN: NL62RABO0169928292
1.1 These General Terms and Conditions of Sale (hereinafter: conditions) apply to all offers, orders and agreements from Betty Bogaers BV. Unless Betty Bogaers BV agrees in writing to other conditions. The customer cannot derive any rights for future transactions from any agreed deviations.
1.2 Accepting an offer or placing an order means that you accept the applicability of these conditions.
1.3 The provisions of these conditions can only be deviated from in writing, in which case the other provisions remain in full force.
Article 2. Offers/agreements
2.1 All offers from Betty Bogaers BV are without obligation and Betty Bogaers BV expressly reserves the right to change the prices, especially when this is necessary based on (legal) regulations.
2.2 An agreement is only concluded after acceptance of your order by Betty Bogaers BV. Betty Bogaers BV is entitled to refuse orders or to attach certain conditions to the delivery, unless expressly stated otherwise. If an order is not accepted, Betty Bogaers BV will notify this within two working days of receipt of the order.
Article 3. Prices and payments
3.1 The prices stated for the products and services offered are in euros including VAT.
3.2 We charge €4.95 for shipping within the Netherlands. For customers from countries other than the Netherlands, the contribution to shipping costs depends on the country and the amount of your order.
3.3 Payment can be made by credit card (Mastercard and Visa) or iDEAL, but after approval by the payment intermediary. No additional costs are charged for these online payments. After payment you will receive a confirmation via email with an overview of the products, the costs and the amount paid.
Article 4. Delivery
4.1 Orders placed and paid before 3:00 PM on working days (excluding public holidays) will be shipped the same day. After receiving payment, we will send the package via Post-NL to the delivery address specified when ordering. If we deviate from this for certain reasons, you will be notified by e-mail. The customer has the choice to send the package by registered mail or regular mail. Shipping costs are borne by the customer. When sent by regular mail, Betty Bogaers BV cannot be held responsible for mail items that have not arrived.
4.2 Exceeding the agreed delivery times does not entitle the customer to compensation, termination of the agreement or non-fulfillment of any obligation that may arise for him from this or any other related agreement.
4.3 The product must be delivered to the customer no later than 30 days after ordering. If this does not happen, the customer can immediately cancel the purchase. This does not apply if the parties have agreed on a different delivery period.
4.4 Delivery in parts is permitted.
4.5 We do our best to keep the website as up to date as possible, but it may happen that a product is no longer available. In this case we will contact you as soon as possible.
Article 5. Complaints and returns
5.1 We do everything we can to deliver a perfect product. If the ordered item nevertheless does not meet your expectations, you can report the return on our website within 14 calendar days of receiving the order. If no written complaints are received by Betty Bogaers BV within this period, Betty Bogaers BV is deemed to have fully fulfilled its obligations with regard to the delivered goods.
5.2 Betty Bogaers guarantees that all jewelry is made of the highest quality sterling silver (925/000), the gold jewelry is gold plated on silver. However, chemical products (for example perfume or soap) can influence the PH value of the skin in such a way that this can lead to discoloration of the jewelry. Therefore, always remove the jewelry when washing, swimming or applying care products to the skin to maintain the quality of the jewelry. Discoloration, damage or breakage due to careless use are not covered by the official Betty Bogaers warranty.
5.3 The customer has the right to return the product, unworn and undamaged, to Betty Bogaers BV within 14 days, without giving any reason. If the product does not meet your expectations due to damage or a defect, it is up to Betty Bogaers BV to decide whether to refund the shipping costs. In that case, Betty Bogaers will transfer the paid amount directly to your bank account within 30 days after a product has been returned in good condition.refund the amount (if payment was made via iDEAL) or instruct the credit card company to credit the amount. In both cases, if applicable, with deduction of the shipping costs charged. These shipping costs are considered compensation for returns.
5.4 All Betty Bogaers products are covered by a warranty for up to three months after the date of purchase for consumers with regard to any manufacturing errors. Betty Bogaers will assess the jewelry upon receipt to determine whether there is a manufacturing defect or careless use. In the event of a manufacturing defect, Betty Bogaers BV will correct the error by offering a repair, or replacing the product with a new product or a replacement product if an item is no longer in stock.
5.5 The warranty only applies if an original purchase receipt from the dealer (or webshop) can be submitted. The warranty expires if there is damage due to careless use. The assessment of this is up to Betty Bogaers BV.
5.5 In the case of earrings, the entire pair must always be returned, as in the event of a replacement the entire pair will be replaced.
Article 6. Right of withdrawal
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and in the original condition and packaging. To exercise this right, please contact us at customerservice@bettybogaers.com. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
Article 7. Liability
7.1 Any liability of Betty Bogaers BV and of the staff and products of Betty Bogaers BV for all damage of any nature, direct or indirect, including business damage, consequential damage, damage to movable or immovable property or to persons, is expressly excluded. . Betty Bogaers BV is also not liable for damage caused by third parties during the execution of the agreement.
7.2 Betty Bogaers BV accepts no liability for any damage resulting from the use of Betty Bogaers BV products.
7.3 Any liability of Betty Bogaers BV towards the buyer is in any case limited to a maximum of the invoice amount that the buyer owes to Betty Bogaers BV under the relevant agreement.
7.4 For misunderstandings, mutilations, delays or improper transmission of orders and communications as a result of the use of the Internet or any other means of communication in the traffic between the customer and Betty Bogaers BV, or between Betty Bogaers and third parties, insofar as they relate to the relationship between the customer and Betty Bogaers, Betty Bogaers is not liable, unless and insofar as there is intent or gross negligence on the part of Betty Bogaers BV.
Article 8. Force majeure
8.1 In the event of force majeure, Betty Bogaers has the right, at its own discretion, to suspend the execution of your order or to dissolve the agreement without judicial intervention, by communicating this in writing and without Betty Bogaers being obliged to do so. to any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness.
8.2 Force majeure means any shortcoming that cannot be attributed to Betty Bogaers BV, because it is not attributable to her fault and is not her responsibility under the law, legal act or generally accepted views.
Article 9. Privacy
All personal data will only be used for processing the order and will never be made available to third parties.
Article 10. Miscellaneous
10.1 If you provide Betty Bogaers with an address when ordering, Betty Bogaers is entitled to ship all orders to that address, unless you provide Betty Bogaers BV in writing, when ordering or by email with a different address to which your orders should be delivered. are sent.
10.2 If Betty Bogaers allows deviations from these conditions, whether tacitly or otherwise, for a short or longer period of time, this does not affect her right to demand immediate and strict compliance with these conditions. You can never assert any rights based on the fact that Betty Bogaers applies these conditions flexibly.
10.3 If one or more of the provisions of these conditions or any other agreement with Betty Bogaers BV are in conflict witht any applicable legal provision, the provision in question will lapse and will be replaced by a new legally permissible comparable provision to be determined by Betty Bogaers BV.
10.4 Betty Bogaers BV is authorized to use third parties for the execution of your order(s).
Article 11 Applicable law and competent court
11.1 All rights, obligations, offers, orders and agreements to which these conditions apply, as well as to these conditions, are exclusively governed by Dutch law.
11.2 All disputes between parties will be submitted exclusively to the competent court in the Netherlands.
Betty Bogaers BV
Bredaseweg 426
5037 LH Tilburg
T: +31 6 18 55 80 95
E: customerservice@bettybogaers.com
Chamber of Commerce: 54720540
VAT: NL8514.15.684B01
Rabobank: 169928292
IBAN: NL62RABO0169928292